Shipping & Returns

Orders placed before 16:00 (CET) will be shipped the same day. If you order two sets or more, delivery is free. If you order one set, we charge EUR 2.50 for delivery.

Our Money Back Guarantee

We want you to be completely happy with your purchase. If you are not satisfied with your product you can always return your order, no questions asked, but we would love to hear your reasons for returning.

Money Back Or Exchange

  • Send an email with the invoice number and your contact details to within 10 days of receiving your order. Indicate if you wish to exchange your item or request a refund.
  • We will send you an email with a return reference number within 3 working days.
  • Send the unused or defective product in the original packaging, with a copy of the original invoice and the return reference number to:
    Kuppmen Music
    Heereweg 466
    2161 DH, Lisse
    The Netherlands
  • Upon receipt of your item, we will inspect it. We will notify you on the status of your refund/exchange after inspection. If your refund/exchange is approved, we will send you a new product or initiate a refund to your credit card (or orginal method of payment), including the costs for returning the item. You will receive the credit within 14 days, depending on your card issuer's policies.